If you think you have a issue with your device
Have you checked out the videos and manual first?
If so then please call, text or message us - or complete the form below in the first instance.
We will be in touch, there maybe things we can do remotely to solve the issue without sending it back
It also ensures that if we do need to have the device returned we have the correct details in our system to get it back to you.
Step 1 - Contact us (09) 390 6878 (Office hours) or complete the form
Step 2 - We will provide advice on what to check on the unit while it is still with you.
Step 3 - If this doesn’t work then the form (Below) needs to be completed so we have the correct information of the device
Step 4 - We will provide a RA Number and will provide shipping and packing instructions and the device can be shipped to us
Please do NOT return anything without an Authorisation Number that we will email to you